Your shoes are made entirely in France. Our workshop is located in the heart of the Mauges region of Maine-et-Loire (49) To find out more about how we make our shoes, visit the commitment page of our website.
FAQs
PRODUCTS
Details and origins of items
The product I want is unavailable.
D’où proviennent les matières ?
La majorité de nos matières sont françaises.
1- Les cuirs
La tannerie du Puy — Chadrac (43)
La tannerie d’Annonay — Annonay (07)
La tannerie Degermann — Barr (67)
La tannerie Carriat — Espelette (64)
La tannerie Sovos — Le Thillot (88)
La tannerie Arnal — Le Monastère (12)
La tannerie Mazamet (81)
2- Les semelles
Semelles en cuir
Elles sont fabriquées en interne avec les talons en cuir — Au sein de notre atelier de La Tourlandry (49).
Semelles en caoutchouc
Sacred Bertoise de Caoutchouc — Bert (03)
Lactae Hevea de Reltex (souples et recyclables) — Virieu-Sur-Bourbre (38)
Vibram (reconnues pour leur résistances) — Albizzate, Italie*
Margom (reconnue pour les semelles des sneakers) — Civitanova Marche, Italie*
Ce sont les deux seules matières non françaises.
3- Les formes
Tecniform — Cholet (49)
4- Les Å“illets
Darrigol et Gagnez — Paris (75)
5- Les lacets
Société Choletaise de Fabrication — Andrezé (49)
6- Les colles, les contreforts et les bouts
Le dépôt de Keck chimie — Cholet (49)
7- Les produits de finissage / de bichonnage
Les crèmes, teintes et cires proviennent de la marque Saphir, de la Société Avel — Magnac-Lavalette-Villars (16).
Pour en savoir plus sur ces matières, rendez-vous dans la page engagement de notre site.
How do I know my shoe size?
To avoid getting the wrong size, we invite you to visit the size guide by clicking on the link. You can also consult it on each product sheet or at the bottom of our website.
My item has a defect, what should I do?
At Joseph Malinge, we are committed to providing you with quality products. If, despite our rigorous checks, your item is faulty on receipt, we invite you to make a reservation and contact us immediately at the following address: contact@josephmalinge.com.
Please include photos and proof of purchase (invoice, order form) so that we can find the best possible solution.
Est-ce que la photo d'un modèle reflète fidèlement la couleur et ses nuances ?
Une couleur ou une patine est un travail réalisé à la main. Une reproduction exacte en tous points n'est donc pas garantie.
En raison des variations de lumière inhérentes au principe même de la photographie, nos visuels ne peuvent être considérés comme fiable à 100 %.
Comment entretenir mes souliers ?
Pour maintenir la qualité et l'aspect de vos souliers Joseph Malinge, suivez ces étapes simples d'entretien :
- Hygiène quotidienne : Changez de chaussures quotidiennement pour permettre au cuir de sécher et d'évacuer l'humidité.
- Séchage après la pluie : Laissez vos souliers sécher à l'air libre après une exposition à l'eau, loin de toute source de chaleur directe.
- Utilisation de chausse-pied et d'embauchoirs : Utilisez un chausse-pied pour enfiler vos chaussures et placez-les sur des embauchoirs en bois pour conserver leur forme.
- Nettoyage et cirage : Avant le cirage, dépoussiérez vos chaussures avec un chiffon humide. Attendez quelques minutes.
Utilisez, ensuite, un cirage à base de cire d'abeille* pour nourrir et protéger le cuir.
*En vente dans nos accessoires. - Réparations chez le cordonnier ou dans notre atelier : Pour les réparations telles que le ressemelage, confiez vos souliers à un cordonnier.
En suivant ces conseils d'entretien, vous préserverez la beauté et la durabilité de vos souliers Joseph Malinge.
Sachez que si vous en prenez soin, vos chaussures peuvent facilement avoir 10 ans d'espérance de vie.
Order
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Where is my order ?
Once your order has been dispatched, you will receive an e-mail containing all the information you need to track its progress. For real-time tracking, log in to your personal space.
Go to the "order tracking" section and click on the corresponding number to access the details.
How to cancel/modify your order?
As soon as your order is confirmed, it is immediately processed by our team so that production can begin quickly.
As a result, it is complicated to make changes or cancel the order once it has been confirmed. However, if you change your mind quickly, please contact the company by telephone on: +33 (0)2 41 65 44 77 or by email at: contact@josephmalinge.fr. We may still be able to cancel or modify* your order.
*If you wish to add an additional item, please place a new order.
Why was my order cancelled?
Product availability
Not all our pairs are immediately available.
Some are available for pre-order to give you a wider choice and better meet your needs.
I did not receive an order confirmation email.
I can't validate my order.
If you are having difficulty completing your order on our site, please try refreshing the page first. If the problem persists, we advise you to try placing your order from another browser and/or from a computer.
There is an error in the content of my order.
We are sorry to hear that there has been an error in the content of your order. To resolve this problem, please contact us by e-mail: contact@josephmalinge.com, providing a photo of the item received and details of your order.
RETURNS, EXCHANGES AND REFUNDS
Policies and procedures
How to make a return?
If the size, model or product does not suit you, you have 15 days from receipt of the parcel to return it.
How long does it take to receive my refund?
Only products in perfect condition, unworn, undirty and in their original packaging will be accepted.
Quel est le délai de remboursement ou de renvoi ?
Le remboursement sera effectué dans un délai maximum de 3 semaines.
Quant à l’échange, il faudra compter le temps de fabrication d’une durée de 5 à 8 semaines.
DELIVERIES
Delivery times, costs and tracking
I would like to know the delivery times.
Your pair is not always in stock. Once shipped, you will receive your pair by DHL or the post office.
In mainland France
DHL - 2 to 3 working days
La Poste - 2 to 3 working days
French overseas departments and territories and the rest of the world
DHL - 2 to 5 working days for neighbouring countries and up to 20 days for distant countries.
Delivery costs
In Metropolitan France
MONDIAL RELAY
Mondial Relay: approximately €5 for purchases of less than €200.
Free for purchases over €200.
Under €200:
Mondial: approx. €5
Colissimo relais: approx. €9
Colissimo domicile: approx. €11
DHL: approx. €30
French overseas departments and territories and the rest of the world
DHL: varies by country
See zones in Order tracking and delivery
When will I receive my order ?
When your shoes are dispatched, you will receive an e-mail from us, followed by an e-mail from the carrier. They will give you your order tracking number, which you can use to check the progress of your parcel.
To track the status of your delivery, you can also access the "Orders" section of your account. There you will find detailed information on the progress of your parcel and the tracking number provided by the carrier.
I have a delivery problem.
If you encounter a problem with the delivery of your order, please send us an e-mail without delay to contact@josephmalinge.com.Notre. Our team is at your disposal to quickly resolve any problems that may arise.
We are committed to taking charge of your situation and to offering you a suitable solution to ensure your complete satisfaction.If your parcel is delayed:We would ask you to please wait a few more days. If the parcel has been marked as delivered but you have not received it:Start by checking with your neighbours and friends to see if someone has collected the parcel for you.
If your parcel has not been collected and returned to us:Please note that delivery charges cannot be refunded.
Dois-je payer des taxes d'importation ?
Si vous résidez dans l’UE, aucune taxe d’importation ne s'applique grâce à la zone de libre-échange européenne.
En revanche, si vous résidez hors de l’UE, des taxes d’importation peuvent être demandées par les douanes du pays de destination, selon les réglementations locales.
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Gift card
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Comment se servir d'un code promo ou de sa carte cadeau ?
Au moment de passer votre commande :
Entrez votre code de réduction ou le numéro de votre carte cadeau dans la case dédiée*
*En-dessous du récapitulatif et au-dessus du total
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PARTNERSHIP AND PRESS
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