FAQs

PRODUCTS

The product I want is unavailable.

Where do the materials come from?

How do I know my shoe size?

My item has a defect, what should I do?

Est-ce que la photo d'un modèle reflète fidèlement la couleur et ses nuances ?

How do I maintain my shoes?

Order

Where is my order ?

How to cancel/modify your order?

Why was my order cancelled?

I did not receive an order confirmation email.

There is an error in the content of my order.

RETURNS, EXCHANGES AND REFUNDS

How to make a return?

How long does it take to receive my refund?

What is the refund or return time?

DELIVERIES

I would like to know the delivery times.

Delivery costs

When will I receive my order ?

I have a delivery problem.

Dois-je payer des taxes d'importation ?

MY ACCOUNT

how to create an account?

I forgot my password.

How can I update my personal information ?

Subscribe to the newsletter

Gift card

I would like to pay for my order with a gift card.

How to buy a gift card?

How to use a promo code or gift card?

payment

What payment methods are accepted?

Is my payment secure?

PARTNERSHIP AND PRESS

How to become a reseller?

I am looking for a manufacturer for my brand.

I would like to talk about you.